Terms and Conditions

1. Agreement to be Bound; Changes to Terms

This document is a legal agreement between you and VehHistory that outlines the rules dictating how you may use our services (“Services”), which are made available through our website, https://vehhistory.com. Any use of the website or services constitutes an acceptance by you to be bound by these Terms.

We may update these Terms at our discretion and from time to time, which may include future terms, licenses, and other policies or procedures. In such an event, we will notify you through email and by prominently posting a notice on the website. Do not use our services if you do not agree to such changes. If you continue to use vehhistory.com after any posted changes, your use will indicate your agreement to the modified Terms.

We reserve the right to refuse access to any service for any reason or no reason, including non-compliance with these Terms.

2. Class Action Waiver, Mandatory Arbitration, Dispute Resolution, and Governing Law

By using this Site, you acknowledge and agree to be bound by the following mandatory arbitration provision, which generally requires disputes to be resolved through individual arbitration rather than court proceedings or class actions. This provision also limits the remedies available to you in the event of a dispute.

You agree that all claims, disputes, or controversies between you and VehHistory, including its employees, agents, affiliates, subsidiaries, predecessors, successors, or assigns, arising out of or relating to the Site, any related websites, content, data, services, materials, transactions, relationships, or your information, including but not limited to tort and contract claims, and claims under any federal, state, or local statute, law, order, ordinance, or regulation, shall be resolved exclusively by final and binding arbitration as set forth herein.

All such claims must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, representative, or private attorney general proceeding.

You acknowledge and agree that the question of whether a dispute is subject to arbitration shall be decided by the arbitrator, not a court, and that the arbitrator may not consolidate more than one person’s claims nor preside over any form of class or representative proceeding. By agreeing to this arbitration provision, you knowingly and voluntarily waive any right you may have to have such a dispute heard by a court.

Class Action Waiver: You also expressly waive any right to bring or participate in any class action related to or arising from these Terms or the matters they address. This waiver is material and essential to the arbitration agreement and is non-severable from it.

If you do not agree to this arbitration agreement and class action waiver, you must notify us in writing and cease use of the Site and any related services immediately.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles. Any disputes arising hereunder shall be treated as having been executed and performed in Hong Kong.

Dispute Resolution Process: Before initiating arbitration or litigation, you agree to attempt to resolve any dispute informally by providing written notice describing your claim and proposed resolution to VehHistory’s customer service at support@vehhistory.com or by certified mail to:

VehHistory Legal Department
3 Salisbury Road, Tsim Sha Tsui
Kowloon, Hong Kong

VehHistory will respond within a reasonable time, and both parties will negotiate in good faith for at least 30 days to resolve the dispute informally. If the dispute is not resolved within 30 days, it must be submitted to binding individual arbitration seated in Hong Kong and administered by a reputable arbitration organization mutually agreeable to the parties, under rules applicable to consumer-business disputes. If no agreement on the arbitration provider is reached, either party may petition a court to appoint a neutral arbitrator.

Exceptions: Claims relating to intellectual property rights or unauthorized access to data may be brought in the courts of the Hong Kong Special Administrative Region. Both parties consent to the jurisdiction and venue of such courts for these claims.

Arbitration Procedure: Arbitration may be conducted remotely through an online platform to avoid the need for travel. Arbitration fees will be limited to the filing fees prescribed by the arbitration organization’s rules. Any arbitration award may be entered as a judgment in any court with jurisdiction.

If the arbitrator rules in your favor, VehHistory agrees to reimburse your reasonable attorneys’ fees and costs. If the ruling favors VehHistory, you are responsible for your own fees and costs.

3. Age Requirements for Use of Service

VehHistory’s services are intended only for individuals who are at least eighteen (18) years old and who have reached the age of legal majority in the jurisdiction where they reside, if that age is older than 18. By using the services, you represent and warrant that you satisfy these eligibility requirements and have the legal capacity to enter into a binding agreement with VehHistory. If you do not meet these requirements, you may not use or access VehHistory’s services.

4. Software and Hardware Requirements

To use VehHistory’s services, you need Internet access and certain software that you may be responsible to pay for. Additionally, upgrades and updates are likely to be needed occasionally. We recommend high-speed Internet to access our site because performance may be hindered otherwise. We do not warrant that your computer or device will be compatible with the Services. We shall not be responsible for your failure to access the site or our Services, and no refunds shall be granted in such an event.

5. What You Should and Should Not Expect from VehHistory

a. Quality and Delivery

While we endeavor to provide uninterrupted service, we cannot guarantee that you will never experience disruptions, omissions, inaccuracies, or delays. As you may be accessing VehHistory’s services on a cellular system, Internet lines, or a public switched telephone network, power outages or other interruptions may occur that are out of our control.

b. Technical Improvement and Maintenance

We may, at any time, change our Service offerings to ensure regulation compliance and to make certain our offerings are up-to-date. Repairs or updates to our system may necessitate that we limit or even suspend services.

c. Content of Communications

We do not have the ability to control any content that is disseminated by the use of our Services. Content is the sole responsibility of the entity that originates it. Because of this, there is the possibility that content you encounter may be offensive, illegal, or otherwise questionable or it may be inaccurate, untimely, or erroneous.

d. General Practices Regarding Use and Storage

We do not accept liability for any content that we maintain. Additionally, we do not accept responsibility for information that is deleted or transmitted from the system. We have the right to limit use of our Services at any time.

e. Content of the Service

We may, at any time, delete or refuse to disseminate any content that appears via our Services. This may result in errors and inaccuracies in reports or the untimeliness of the same. VehHistory is not responsible for any third-party content and may access and/or disclose information it believes needed to:

• meet any legal requirements;
• enforce these terms of service;
• protect from cyber threats and technical problems;
• answer user concerns;
• secure the integrity of VehHistory, its users, and the public.

f. Suspension or Termination for Cause

VehHistory may, without prior notice, suspend, restrict, or terminate your access to the Services, in whole or in part, if VehHistory determines or reasonably suspects that you have violated these Terms, engaged in excessive or abnormal usage inconsistent with personal consumer use, used the Services for resale or other unauthorized commercial purposes, shared account access, attempted to circumvent subscription or usage limits or controls, or engaged in fraudulent, abusive, unlawful, or otherwise harmful conduct. VehHistory may take such action immediately and without liability to you. In the event of suspension or termination for cause, VehHistory will have no obligation to provide any refund, credit, or other compensation, to the fullest extent permitted by applicable law.

6. Account Registration and Responsibilities

To use the Services, you must create and maintain an VehHistory account. You agree to provide accurate, current, and complete information when registering and to keep your account information updated.

a. One Account Per User; No Transfers.
Unless VehHistory expressly authorizes otherwise in writing, each account is personal to the registered user and may not be sold, transferred, assigned, shared, or otherwise made available to any other person. You may not create multiple accounts to evade usage limits, subscription restrictions, enforcement actions, or other controls applicable to your account or plan.

b. Account Security and Responsibility.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You must promptly notify VehHistory of any unauthorized access to or use of your account, or any other suspected security breach.

c. Eligibility and Account Restrictions.
VehHistory may refuse registration, suspend account creation, limit access to the Services, or restrict, suspend, or terminate an account where reasonably necessary to protect VehHistory, its users, payment partners, service providers, or third parties, including in cases involving suspected fraud, abuse, misuse of promotions, attempts to bypass plan limitations, legal or regulatory risk, or violations of these Terms. Without limiting the foregoing, you may not use the Services if you are located in, ordinarily resident in, or subject to restrictions under any jurisdiction or sanctions program that would make your use of the Services unlawful or expose VehHistory to legal, regulatory, or compliance risk. VehHistory may also restrict or terminate access where VehHistory determines or reasonably suspects that an account is associated with a sanctioned or blocked person, prohibited party, denied party, embargoed jurisdiction, or other person or entity with whom VehHistory is not legally permitted to do business.

d. Suspension or Termination for Cause.
VehHistory may, without prior notice, suspend, restrict, or terminate your account or access to the Services, in whole or in part, if VehHistory determines or reasonably suspects that you have violated these Terms, engaged in excessive or abnormal usage inconsistent with personal consumer use, used the Services for resale or other unauthorized commercial purposes, shared account access, attempted to circumvent subscription or usage limits or controls, or engaged in fraudulent, abusive, unlawful, or otherwise harmful conduct. VehHistory may take such action immediately and without liability to you. In the event of suspension or termination for cause, VehHistory will have no obligation to provide any refund, credit, or other compensation, to the fullest extent permitted by applicable law.

е. User Responsibility; No Reliance on Reports.
You acknowledge and agree that the Services, including any vehicle history report, search result, score, alert, or other information made available through VehHistory, are provided for general informational purposes only. VehHistory does not guarantee that any report or other information is complete, accurate, current, error-free, or suitable for your particular purpose. You are solely responsible for evaluating any information you receive through the Services and for any decisions or actions you take based on that information, including any decision to purchase, sell, inspect, finance, insure, or otherwise transact with respect to a vehicle. You agree that you are not relying solely on VehHistory’s Services or any report provided through the Services in making such decisions, and that you should use independent judgment and, where appropriate, obtain additional information or inspections from qualified professionals before acting. To the fullest extent permitted by applicable law, VehHistory disclaims liability for decisions made or actions taken by you or any third party in reliance on the Services or any report, search result, or other information provided through the Services.

7. Reserved Rights

VehHistory provides access to the Site as it is available from time to time, subject to these Terms. You are solely responsible for your use of the Site and any information obtained through it. VehHistory expressly reserves the right to:

• monitor, review, record, audit, or otherwise oversee your or others’ use of the Site, our data services, and any information provided by users during registration or the application process (“Registration Data”);
• moderate and resolve any disputes between you and other users, visitors, or subscribers of the Site;
• verify the identity of any person accessing or using the Site, including prospective subscribers, as well as verify the purposes for which the Site is being used;
• refuse, cancel, or terminate any orders or accounts that VehHistory reasonably suspects, at its sole discretion, to be fraudulent, to involve fraudulent activity, or to violate these Terms;
• monitor subscriber and user activity for potential misuse or improper purposes, and to audit, investigate, require reaffirmation of compliance, restrict, limit, suspend, or deactivate accounts as deemed necessary to ensure compliance with these Terms and applicable laws.

Creating multiple accounts to abuse free trials or promotions is prohibited and may result in suspension or termination of your account.

8. Fees, Taxes, Billing, and Subscriptions

To use VehHistory’s services or purchase products via the Site, you must create an account and agree to pay applicable fees. You will be presented with all applicable fees, taxes, and billing arrangements before your purchase, which may include recurring charges. By placing an order, you authorize VehHistory to charge your selected payment method accordingly.

We may change pricing, billing methods, or subscription terms at any time with notice. If you do not agree, you may cancel your subscription before such changes take effect. Subscription fees are non-refundable, except as required by law. VehHistory does not accept payment by check, cash, or money order.

All fees are subject to applicable taxes based on your residence. If your payment method is compromised or you suspect fraud, contact support@vehhistory.com immediately.

VehHistory Unlimited Vehicle History Subscription

a. No Authentication.

Reports reflect information from a vehicle’s previous sales records, price analytics, and odometer readings when sold through auctions and classified websites. VehHistory is not liable for any damages resulting from the use or non-use of this information. Use of any VehHistory vehicle history report is at your own risk.

b. No Guarantee.

Information contained in our reports is not guaranteed and may not be accurate, timely, or complete. We do not guarantee the condition of any vehicle.

c. Monitoring and Usage Restrictions.

Your subscription grants you unlimited access to generate vehicle history reports without daily or monthly limits. To maintain the integrity and quality of our services, VehHistory continuously monitors subscription usage patterns. If we reasonably determine that your usage indicates commercial or business purposes, which is not permitted under a personal subscription, we reserve the right to temporarily restrict or limit your access. If such a restriction is applied, you will be notified immediately via an automatic message displayed upon login to the Site. To resolve the restriction and regain full access, you must contact our Customer Support team. VehHistory will review your case and may offer options suitable for commercial use.

d. Scope of Order.

We are not obligated to provide information beyond what is expressly described in our services.

e. Subscription Fees.

Subscription fees are not fixed and may vary depending on the subscription plan, promotional offer, sales channel, billing terms, currency, geographic region, and other factors. The specific subscription fee, billing interval, and any applicable taxes or other charges will be clearly presented to you before you submit your order. By completing your purchase, you agree to pay the amount and on the billing terms disclosed at the time of purchase. All account and subscription terms herein apply to the specific subscription or plan you purchase.

f. Renewals.

Subscriptions renew automatically unless canceled by the user or terminated by VehHistory in accordance with these Terms.

g. Cancellation.

The subscription can be canceled by the user independently in the personal account. To cancel the subscription, a user needs to adhere to the following detailed instructions:

1. Log in to your account on vehhistory.com using the method you registered with (email or Google).
2. Click your account number in the top right corner to open the menu.
3. Select “Subscriptions” and then click “Cancel subscription.”
4. Follow the on-screen instructions to confirm cancellation.

Ensure you see a confirmation message stating the subscription has been canceled. If not visible, take a screenshot and email it to support@vehhistory.com. Sending an email or call does not constitute an official cancellation—only self-service cancellation via the account is valid.

h. Price Changes.

VehHistory may change subscription prices upon prior notice. Continued use after such changes constitutes acceptance. You may cancel before changes take effect to avoid charges at the new rate.

i. Trial Subscription.

We offer a trial subscription for new users who have never utilized a trial on our website before. The trial subscription is available to new customers only and is limited to one per customer. The trial period lasts for 3 days from activation. Users must cancel the trial subscription before the end of the 3-day period if they do not wish to automatically convert to a monthly subscription. Unless canceled within the trial period, it will automatically convert into a monthly subscription at the standard rate of $99.99 per month (or as communicated at time of trial initiation). All reports generated during the trial period are subject to the same terms as standard subscriptions.

j. Use of Reports.

All reports generated under any subscription are subject to these Terms and intended for personal use only.

9. Billing Errors, Payment Retry, Authorization

You expressly authorize VehHistory to attempt to process recurring subscription charges using your selected payment method.

If a payment attempt is declined, fails, or is otherwise not completed, we may, at our discretion, make one or more subsequent attempts to process the payment.

To ensure continuity of access to the Service and avoid disruption, we may apply temporary promotional pricing, coupons, or reduced charges (including but not limited to partial discounts) during such retry attempts. 

You agree that such adjusted charges may be processed without additional notice, provided they do not exceed the standard subscription fee. If we elect to apply such temporary promotional pricing or discounts and a retry attempt is successful, that payment will satisfy your monthly payment obligation for that particular month.

These adjusted charges are considered part of the billing process and do not modify the original subscription terms or pricing.

You acknowledge and agree that it is your exclusive responsibility to pay any fees, charges, and expenses charged by your bank, credit card issuer, or another third party due to rejected payment attempts.

If you believe there has been an error in your billing, please notify our Customer Support team as soon as possible by emailing support@vehhistory.com. We are committed to promptly investigating and resolving any billing issues to ensure your satisfaction.

10. Intellectual Property Rights

U.S. and international intellectual property laws protect VehHistory Rights, which comprise the services that we offer and to which we own all right, title, and interest. As a user of our services, you agree not to copy, modify, or create derivative works based off our offerings. Additionally, you will not use any automated or manual process to copy or monitor our content.

You are not allowed to use our service marks, logos, trademarks, trade names, or any other brand features without written permission from us. Third-party content that appears in our services is not included in VehHistory Rights. Conversely, we are not responsible for any content that you post to our website directly or via a third party. As such, you are responsible for protecting your intellectual property.

Your posting of content on our services constitutes your intent to allow VehHistory a worldwide, non-exclusive, royalty-free license to use such content as we deem appropriate. Content posted via our services remains posted at our discretion. Information that you self-report, personal or otherwise, is authorized for us to use as outlined in our Privacy Policy. We may also share this information with third parties and call centers for their use. Additionally, your submission of this information authorizes us, third parties, and call centers to use your phone number to contact you. Do not submit your information if you do not wish to be contacted via telephone.

11. General Compliance with Laws

VehHistory operates its services from offices located in the United States. Your use of our services affirms that you comply with all applicable laws, statutes, ordinances, and regulations.

12. Enforcement of These Terms

We may use any means we feel necessary to enact all terms of service in this agreement. This includes VehHistory’s need to comply with all related legal processes. Your use of VehHistory’s services means you submit to us the right to disclose any volunteered information to law enforcement authorities, municipal entities, or others reasonably necessary for compliance purposes without liability to you.

13. No Responsibility for Third-Party Materials or Websites

Third-party content that appears on vehhistory.com and third-party websites that we link to are not the responsibility of VehHistory. We do not make any representations regarding the accuracy, timeliness, or completeness of any report. Additionally, we will not have any liability or responsibility for third-party collected data or the accuracy, timeliness, or completeness of any report. This includes information related to the condition, safety, marketability, merchantability, quality, ownership history, and accident history of any passenger motor vehicle or data contained in or omitted from a passenger motor vehicle ownership or registration document any state issues in the U.S. or any Canadian province. We are not responsible for your use of any third-party materials or any purchase decisions made in reliance on the same.

14. Disclaimer of Warranties; Liability Limitations

a. You acknowledge that we may discontinue our services occasionally and that we may cancel the services at any time without notifying you.

b. In no way do we provide warranties of any kind, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Services are provided “as is” and “as available.” Your jurisdiction may not allow the exclusion of implied warranties.

c. VehHistory and its affiliates may not be held liable for indirect, special, consequential, or punitive damages of any kind, including loss of use, data, or profits, whether in an action in contract, tort, or that arises out of or in any way connected with:

• inability to utilize vehhistory.com, its content, or services;
• inaccurate content or delays;
• procurement of alternative goods or services;
• unauthorized access;
• third-party conduct;
• force majeure events;
• all other vehhistory.com-related matters.

Our aggregate liability where liabilities could have otherwise been limited shall not exceed $100. Discontinued use of vehhistory.com is your sole means of remedying any dissatisfaction with the site and/or related services.

d. We do not accept responsibility for any injury or damage that may arise from reliance on a VehHistory report.

15. Indemnification

Your use of our services is an affirmation that you will indemnify, defend, and hold harmless VehHistory and its affiliates with respect to any claim that may arise out of or relate to your breach of this agreement, your use of our services and any report, or any action that VehHistory may take due to investigations of potential or actual agreement violations.

16. Notices

Notices regarding our services are effective immediately and may be sent to you via the email address you have entered in your account contact information. Alternatively, we may send you a letter via postal mail to the address that you have entered in your account contact information.

17. Governing Law and Venue

The law of the Hong Kong Special Administrative Region shall govern any questions concerning the validity, construction, and interpretation of these Terms of Service. Suits, actions, or proceedings related to these Terms of Service shall be brought in the courts of the Hong Kong Special Administrative Region. Parties irrevocably waive, to the fullest extent that the law allows, any objection they may have to the agreed upon venue in any such suit, action, or proceeding. The final judgment resulting from any such suit, action, or proceeding that is brought in any such court shall be binding and enforceable in any court that the party is subject to jurisdiction by suit upon such judgment.

18. Miscellaneous

Should any portion of these Terms of Service be found invalid or unenforceable, it will not negate the remaining portions, which will still be in full force and effect. These Terms of Service serve as our agreement with you and dictate your use of our services, excluding any previous agreements between you and us. Our failure to enforce a provision or right contained within the Terms of Service does not negate that provision or right, or any other aspect of these Terms of Service.

Bear in mind that you may subject yourself to the terms and conditions of others when you access affiliate services, third-party content, or third-party software. We will not be responsible for an inability to fulfill any obligations because of conditions not within our control.