Privacy Policy

1. Definitions

• Policy: The present Privacy Policy document.
• We, us, our: Infranova Limited, trading as VehHistory, a company with its registered address at: 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong
• You, your: Any individual who uses or accesses the Website or Services, including users, customers, and Affiliates.
• Website: The website that VehHistory operates at https://vehhistory.com.
• Services: The products, features, and services that VehHistory offers under our Terms of Service.
• Affiliate: An individual or legal entity taking part in our affiliate program that supplies advertising or marketing services on our behalf.
• Terms: Our Terms of Service that govern your use of the Website and Services.
• Personal Information: Any information that relates to an identified or identifiable natural person under applicable laws, including but not limited to information usable to identify an individual directly or indirectly.
• Business Customer: An entity making use of our API or of other business solutions provided by VehHistory.

2. Information We Collect and How We Collect It

We gather Personal Information about you when you use our Website or Services, or when you interact with us directly. The categories include:

a) Information You Supply Directly

• Full name, email address, phone number (used for account setup and two-factor authentication), date of birth, and other contact details.
• Vehicle identifiers (VINs), state registration information, and related data you submit in order to obtain vehicle history reports.
• Payment metadata (ZIP/postal code, card network type, last four digits, expiration date) received from our payment processor. We do not store full card numbers or CVV codes.
• Personal and business details of those taking part in our affiliate program.

b) Information Gathered Automatically

• Device & usage data: IP address, device identifiers, browser type/version, screen resolution, time zone, operating system, and device model.
• Behavioral data: referring URLs, landing pages, clicks, pages viewed, session duration/frequency, and error logs.
• Data obtained through third-party analytics and advertising tools (e.g., Google Analytics, Facebook Ads) by means of cookies and similar technologies.

c) Cookies & Tracking Technologies

• Essential Cookies: Needed for user authentication, session management, and security.
• Performance & Analytics Cookies: Used to measure site usage and improve functionality.
• Targeting Cookies: Used to serve relevant advertising.
• Functional Cookies: Used to remember preferences (e.g., language, region).

You can manage or switch off cookies through your browser settings; doing so may limit certain features.

3. Our Use of Personal Information

We use your Personal Information to run, deliver, and improve our Services and Website, including in order to:

1. Provide the Services and Website features you request.
2. Handle payments, subscriptions, and billing.
3. Administer user accounts and administrative functions.
4. Offer customer support and settle issues.
5. Research, test, and build new features for a better experience.
6. Produce aggregated reports, analytics, and business insights.
7. Send updates, promotions, and marketing offers.
8. Stop, identify, and respond to fraud, abuse, and security threats.
9. Meet legal obligations and enforce our Terms of Service.
10. Run our affiliate program and manage customer reviews.

Without such processing, we may be unable to make the full functionality of the Services available.

4. Disclosure of Personal Information

Your Personal Information may be disclosed to:

• Service Providers & Partners: Payment processors, hosting providers, analytics vendors, customer support platforms, marketing and advertising partners, security and authentication services, and affiliate program managers.
• Professional Advisors: Lawyers, auditors, and consultants, where needed for our operations or compliance.
• Government & Law Enforcement: Where the law requires it or where needed to protect our rights.
• Business Transitions: Successors or assigns in the context of a merger, acquisition, reorganization, or sale of assets.
• Other Third Parties: Where you consent or so direct.

Every recipient is contractually obliged to safeguard your information in accordance with this Policy.

5. How Long We Keep Data

We keep your Personal Information only for as long as is necessary to:

• Deliver and maintain the Services.
• Meet legal, tax, or accounting obligations.
• Investigate and guard against fraud, abuse, or unauthorized access.
• Settle disputes and enforce our agreements.

On request, or once it is no longer needed, data is securely erased or anonymized.

6. Safeguards We Apply

We put in place appropriate technical, organizational, and physical safeguards—consistent with industry standards—to protect your Personal Information against unauthorized access, use, alteration, or destruction. Third-party vendors undergo security and privacy assessments before we engage them.

7. Information Relating to Children

Our Website and Services are not meant for individuals under 16 years old. We do not knowingly gather Personal Information from anyone under 16 without verified consent from a parent or guardian. If you believe we have collected information from a child under 16, please write to us at support@vehhistory.com; we will delete the data or obtain consent as required by law.

8. Links and Services of Third Parties

Our Website may include links to third-party sites, apps, or services. Those parties’ privacy practices are governed by their own policies, and we encourage you to review them before use. VehHistory is not responsible for third-party content or practices.

9. Changes to This Privacy Policy

We may revise this Privacy Policy at any time in our discretion. The updated version will be published at Privacy Policy bearing a new Effective Date. Continued use of the Website or Services after changes constitutes acceptance. If you disagree, please stop using them.

10. Questions About Privacy

For any question, concern, or request regarding this Privacy Policy or your Personal Information, reach our Privacy Team at:
support@vehhistory.com
Attn: Privacy Compliance
3 Salisbury Road, Tsim Sha Tsui
Kowloon, Hong Kong

We will reply promptly and openly.

11. California Privacy Notice

This notice adds to this Privacy Policy and applies only to residents of California under the California Consumer Privacy Act (CCPA).

Categories of Personal Information Collected & Retention Periods

Source Categories & Disclosures to Third Parties

• Sources: As set out in Section 2 (“Information We Collect and How We Collect It”).
• Disclosures: We share data with the providers listed in Section 4 (“Disclosure of Personal Information”).

“Sale” or Sharing of Personal Information

We do not “sell” Personal Information for monetary consideration. Under the CCPA’s broad definition, however, we do share the following with advertising partners and analytics providers for cross-context behavioral advertising:

• Identifiers (e.g., device IDs)
• Online activity data (e.g., IP addresses, usage data)
• Geolocation data (IP-based, non-precise)

Your CCPA Rights

Residents of California may:

• Learn what Personal Information we collect, use, disclose, or sell.
• Obtain access to specific pieces of Personal Information.
• Have inaccurate Personal Information corrected.
• Have Personal Information deleted (subject to exceptions).
• Opt out of sale/sharing for behavioral advertising.
• Restrict our use of your Sensitive Personal Information.
• Be free from discrimination for exercising rights.

To exercise any of these rights, please write to us at support@vehhistory.com. We will confirm your identity before processing requests.

12. Privacy Laws of Other States

A number of U.S. states (e.g., Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oman, Texas, Virginia, Utah) have passed privacy laws resembling the CCPA. Even though exemptions may mean many of them do not apply, we voluntarily follow their core principles:

• We do not process Sensitive Personal Information for secondary purposes that are unauthorized.
• We use and disclose Personal Information in the manner described in Sections 2–4.
• We will not discriminate against you should you exercise privacy rights.

Rights specific to a state (e.g., deletion, correction, access, portability, opt-out of sale/targeted advertising) may be exercised by contacting support@vehhistory.com.

By using VehHistory’s Website or Services, you confirm that you have read and understood this Privacy Policy and that you agree to it.