Refund Policy

We appreciate you choosing VehHistory!

Please be aware that any reliance you place on a vehicle history report while buying a vehicle is at your own risk. We accept no liability for purchases you make on the basis of our reports.

1. Requirements for a Refund

We can issue a refund only where every one of the requirements below is satisfied:

1. You submit the refund request no later than 14 days after the date of the transaction.
2. The grounds you give for the refund qualify as valid under this policy.

2. Grounds That Qualify for a Refund

• Getting a report that comes back empty
• Paying twice for one and the same report

3. Grounds That Do Not Qualify for a Refund

• Errors within a report (report data comes from third-party databases and is supplied "as is")
• A report that is incomplete (the amount of information on file for a vehicle can differ)
• A report that arrives late (delays in generating or delivering the report)
• Not cancelling the subscription ahead of the renewal date

The monthly charge and the subscription terms are plainly agreed to before you buy, and they are set out on the purchase page and in our Terms & Conditions.

4. How to Request a Refund

If you think your reason for a refund qualifies, please complete the form below or send the details listed here by email to support@vehhistory.com:

• Email Subject: Refund Request
• Your email address
• The vehicle's VIN (the one the report was generated for)
• The reason you are requesting the refund
• Your full name (first and last)
• The date on which you made the purchase
• The payment method you used
• Your PayPal transaction ID, or the final 4 digits of your credit/debit card

5. Further Refund Terms (Trial Subscriptions & Automatic Charges)

• Partial Refund (Full Report Cost)

  Should you ask for a Refund once the Subscription has been activated, we reserve the right to return your payment less the cost of one full vehicle report ("Full Report"). The usual price of the Full Report is $99.99, or whatever price our website states for one report prior to any discounts and special offers.

• Processing Timeframe

  Within 10 business days (sooner where possible) we will examine your Refund request and reply in line with these Terms.

• Method Used for the Refund

  Wherever possible, the Refund will be sent back through the original payment method, unless technical reasons make that impossible for us.

Closing Notes

• Subscription Terms: Every subscription term, automatic renewals and cancellation procedures included, is set out in our Terms & Conditions.
• Liability Disclaimer: VehHistory bears no liability for damages arising from the use, or the non-use, of information supplied in its reports.
• No Legal Advice: Nothing in this Refund Policy amounts to legal advice, and any disputes fall under the applicable law and jurisdiction.

When you purchase or subscribe to VehHistory services, you confirm that you have read this Refund Policy, understood it, and agreed to it.

Contact us by email. Our dedicated representatives will be on hand to talk with you and settle your concerns.

support@vehhistory.com